1. Scope of Services
IT Bros Pro provides on-site and remote technology support services to residential customers, including but not limited to:
- Home network setup, troubleshooting, and optimization
- Computer repair, maintenance, and upgrades
- Smart home device installation and configuration
- Cybersecurity assessment and improvements
- Home office setup and optimization
- General technology training and support
Service Limitations
- We provide support for residential environments. Commercial or enterprise support requires separate arrangements
- We do not provide web development, software development, or custom programming services
- We cannot guarantee compatibility with all hardware or software combinations
- We reserve the right to decline service for requests outside our expertise or service area
2. Pricing and Payment Terms
Current Rates
- Standard Rate: $100 per hour (Monday-Friday 9am-6pm, Saturday 10am-4pm)
- Senior Rate: $79 per hour (customers 65 and older)
- After-Hours Rate: $150 per hour (evenings, Sundays, holidays)
- Trip Fee: $49 (waived when you book a paid service)
Billing Practices
- We bill by the hour
- Time begins when we arrive and start working on your issue
- We will provide an estimate before beginning work whenever possible
- Actual time may vary from estimates based on issue complexity
Trip Fee Details
- The $49 trip fee covers travel to and from your location within our standard service area
- The trip fee is always waived when you proceed with any paid service
- Locations outside our 25-mile service radius may incur additional travel charges (quoted in advance)
- If you cancel while we are en route or upon arrival, the trip fee applies
Payment
- Payment is due at the time of service completion
- We accept cash, check, Venmo, Zelle, and major credit cards
- Parts and equipment are billed separately and paid at time of purchase
3. Cancellation and Rescheduling
- Free cancellation: Cancel or reschedule at least 2 hours before your appointment at no charge
- Late cancellation: Cancellations with less than 2 hours notice may be subject to the $49 trip fee
- No-show: If you are not available at the scheduled time and we cannot reach you, the trip fee applies
- Rescheduling: We're happy to reschedule at no cost with reasonable notice
We understand that emergencies happen. If you need to cancel due to an emergency, please contact us and we'll work with you.
4. Warranty and Follow-Up
- 30-Day Workmanship Warranty: If the same issue we fixed recurs within 30 days, we will return and address it at no additional labor charge
- This warranty covers our work only, not new issues, hardware failures, or problems caused by other factors
- Parts and equipment carry their own manufacturer warranties
5. Liability Limitations
Important: Please read this section carefully.
No Guarantee of Data Recovery
While we make every effort to preserve and recover data, we cannot guarantee data recovery in any situation. Data loss can occur due to hardware failure, software corruption, or other factors beyond our control. We strongly recommend:
- Maintaining regular backups of important files
- Informing us of any critical data before we begin work
- Authorizing backup procedures before repairs that risk data loss
Limitation of Liability
- Our liability is limited to the amount paid for the specific service provided
- We are not liable for indirect, incidental, or consequential damages including but not limited to: lost data, lost revenue, lost time, or equipment damage not directly caused by our actions
- We are not liable for pre-existing conditions, hardware failures, or issues that manifest after service but are unrelated to our work
- We are not responsible for the actions of third-party software, services, or hardware manufacturers
Customer Responsibilities
You agree to:
- Provide accurate information about your issue and equipment
- Back up important data before service when possible
- Ensure we have appropriate access to equipment and work areas
- Disclose any known issues or modifications to equipment
- Authorize any work that involves risk to data or equipment
6. Parts and Equipment
- Parts and equipment are billed at retail price plus a small handling fee
- We will provide quotes for parts before purchasing
- Parts carry their own manufacturer warranties
- Used parts or customer-provided parts are not covered by any warranty
- We reserve the right to recommend but not require specific brands or products
7. Service Area
We provide on-site service within approximately 25 miles of Whittier, CA 90602. This includes most of Los Angeles County and parts of Orange County. Locations outside this area may be served with an additional travel fee quoted in advance.
Remote support is available anywhere and does not require a trip fee.
8. Dispute Resolution
If you have concerns about our service:
- Contact us directly at hello@itbros.pro or (562) 555-1234
- We will work with you in good faith to resolve any issues
- If we cannot resolve the matter directly, we agree to attempt mediation before any legal action
- Any legal disputes will be governed by California law and handled in Los Angeles County courts
9. Changes to Terms
We may update these terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms. For significant changes, we will make reasonable efforts to notify customers with scheduled or recent appointments.
10. Contact Us
Questions about these terms? Contact us: