Agreement to Terms
By booking or using IT Bros Pro services, you agree to these Terms of Service. Please read them carefully before scheduling an appointment.
Services
IT Bros Pro provides residential tech support services including but not limited to:
- Home network setup and troubleshooting
- WiFi optimization and mesh network installation
- Computer repair and maintenance
- Smart home device setup and integration
- Data backup and transfer services
- General tech education and support
We reserve the right to decline service for any reason, including but not limited to services outside our expertise or potentially hazardous situations.
Pricing & Payment
- Estimates: We provide upfront pricing before beginning work. Actual costs may vary if additional issues are discovered.
- Service Call Fee: A minimum service call fee applies to all appointments, regardless of work performed.
- Payment: Payment is due upon completion of service. We accept credit cards, debit cards, and cash.
- Additional Work: If we discover additional issues, we will provide a new estimate and obtain your approval before proceeding.
Appointments & Cancellations
- Scheduling: Appointments are confirmed via phone or text. Please ensure someone 18+ is present during the service visit.
- Cancellations: Please provide at least 4 hours notice for cancellations. Late cancellations or no-shows may incur a fee.
- Rescheduling: We accommodate rescheduling requests when possible with reasonable notice.
Warranty & Liability
- Service Warranty: Our work is guaranteed for 30 days. If you experience issues related to our service within this period, we'll return at no additional charge.
- Hardware: We do not warranty third-party hardware. Any equipment we sell or recommend is covered by the manufacturer's warranty.
- Data Loss: While we take precautions, we are not liable for data loss. We strongly recommend maintaining current backups before any service.
- Limitation of Liability: Our liability is limited to the amount paid for services. We are not liable for indirect, incidental, or consequential damages.
Customer Responsibilities
- Provide accurate information about your tech issues
- Ensure safe access to your home and work areas
- Back up important data before service appointments
- Be present (or have an authorized adult present) during service
- Disclose any known issues that could affect the service
Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of IT Bros Pro and protected by copyright laws. You may not reproduce or distribute any content without our written permission.
Changes to Terms
We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the new terms.