1. Information We Collect
When you use our services, we collect information to provide and improve our service to you. This includes:
Information You Provide
- Contact information: Name, phone number, email address, and service address when you book an appointment or contact us
- Service details: Description of your tech issue, preferred scheduling times, and any relevant technical information you share
- Payment information: We do not store credit card numbers. Payments are processed securely through third-party payment processors
Information Collected During Service
- Technical data: Device information, network configurations, and system details needed to diagnose and resolve your issue
- Access credentials: WiFi passwords, login credentials, or other access information you provide during service (see Section 3 for how we handle these)
2. How We Use Your Information
We use your information only for legitimate business purposes:
- Providing service: To schedule appointments, diagnose issues, and complete repairs
- Communication: To respond to your inquiries, confirm appointments, and provide service updates
- Follow-up support: To contact you if issues arise after service or if we need additional information
- Service records: To maintain records of work performed for warranty and support purposes
We never sell, rent, or share your personal information with third parties for marketing purposes.
3. Passwords and Sensitive Credentials
During service visits, you may need to share sensitive information like WiFi passwords, computer login credentials, or account passwords. Here's how we handle them:
- We do not permanently store any passwords or login credentials you share with us
- WiFi passwords may be temporarily noted to complete network setup, then discarded after the service visit
- We never access personal accounts (email, banking, social media) without your explicit permission and presence
- We recommend changing any passwords you shared with us after service, especially for sensitive accounts
- Remote access sessions are terminated immediately after service is complete
4. Analytics and Tracking
Our website uses minimal tracking to understand how visitors use our site:
- We use basic server logs that record page visits, referral sources, and general location (city level)
- We do not use third-party advertising trackers
- We do not sell any browsing data to third parties
- We may use cookies for basic site functionality (like remembering form inputs)
5. How Long We Keep Your Information
- Contact information: Retained for 3 years after your last service to facilitate future support and honor warranties
- Service records: Retained for 3 years for warranty purposes and to provide context for repeat visits
- Form submissions: Inquiry forms are processed and archived in our email system following standard email retention practices
- Passwords and credentials: Never stored; discarded immediately after service
6. Your Rights and Choices
You have the right to:
- Access: Request a copy of the personal information we have about you
- Correction: Request that we update or correct inaccurate information
- Deletion: Request that we delete your personal information from our records
- Opt-out: Unsubscribe from any marketing communications (though we rarely send these)
To exercise any of these rights, contact us at hello@itbros.pro or call (562) 555-1234. We will respond to requests within 30 days.
7. Data Security
We take reasonable measures to protect your information:
- Our website uses HTTPS encryption for all data transmission
- Form submissions are sent over encrypted connections
- Physical service notes containing any sensitive information are securely disposed of
- We limit access to your information to only those who need it to provide service
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how it's used
- Right to delete your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
9. Changes to This Policy
We may update this privacy policy from time to time. If we make significant changes, we will notify you by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us: