Overview
IT Bros Pro ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
Information We Collect
Information You Provide
- Contact Information: Name, phone number, email address, and service address when you book an appointment or contact us.
- Service Details: Information about your tech issues and equipment to help us provide better service.
- Payment Information: Payment method details processed securely through our payment processor.
Information Collected Automatically
- Website Usage: IP address, browser type, pages visited, and time spent on our site.
- Cookies: We use cookies to improve your browsing experience and analyze site traffic.
How We Use Your Information
- To provide and improve our tech support services
- To communicate with you about appointments and services
- To send service reminders and follow-ups
- To process payments
- To respond to your inquiries and support requests
- To improve our website and services
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our business (e.g., payment processors, scheduling software).
- Legal Requirements: When required by law or to protect our rights and safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
To exercise these rights, please contact us at hello@itbros.pro.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
IT Bros Pro
Email: hello@itbros.pro
Phone: (562) 555-1234